8:00am-9:00am | Check in, breakfast, networking, collaboration space open 

9:00am-10am | Keynote and Fireside Chat

Brian Tracy, Sr. Solution Architect Manager for State and Local Government
Amazon Web Services

Babita Savitsky, CTO and Chief Architect

North Carolina Department of Health and Human Services

Bob Dieterle, Managing Director, Digital Health Venture Studio

Eshelman Innovation at University of North Carolina Chapel Hill

Panel

Phil Emer,Senior Director of Innovation

MCNC

Maurice Ferrell, Chief Information Officer

University of North Carolina System Office

This track is intended for leaders and decision makers in state and local governments and education. This track is not intended for AWS Partners.

10:15am-11:15am | Powering public sector innovation using the AWS Cloud
Public sector continues to explore innovative methods to improve citizen service delivery and solve institutional problems. This educational session explores the increasing role cloud is playing in public sector technology plans, emerging trends, and best practices for expediting your cloud journey using the AWS Cloud.

11:30am-12:30pm | Generative AI/ML and AI governance for the public sector 

AWS generative AI offers public sector customers advanced AI solutions, enhancing public services, streamlining operations, ensuring data privacy, and driving innovation for smarter, efficient governance. In this session, we will also discuss the intentional actions that will ensure the development, deployment and use of AI are done in a responsible manner.

12:20pm-1:30pm | Lunch, networking, collaboration space open

1:30pm-2:30pm | Cybersecurity trends and best practices

Cyber events continue to be a prevailing issue impacting Public Sector organizations. The cascading effects can be devastating to the citizens and residents within a state. This session will cover cyber trends across SLG organizations, and how organizations are working to overcome these issues by applying best practices and leveraging collective defense.

2:45pm-3:45pm | How to become a data-driven public sector organization 

Public sector customers are collecting more data than ever before. Creating a comprehensive data strategy is a common challenge. Success requires shifting mindset, organizing people and process to innovate at scale, and deploying technology that accelerates value in direct support of your strategic objectives. This topic covers best practices and examples based on our experience with public sector customers who are becoming data-driven.

10:15am-11:15am | Generative AI/ML and AI governance for the public sector
Public sector customers are trying to understand the purposes, relevancy, and implications of applying generative AI technology to their business challenges. In this session, you will learn about AWS’s approach and capabilities with generative AI. Suggested self-paced pre-learning: Fundamentals of Machine Learning and Artificial Intelligence
 
11:30am-12:30pm | Increase productivity and satisfaction with an intelligent contact centerAdding intelligence to your call center can help you better understand your customer and improve your overall service ratings. AWS and AWS Partners provide a broad set of integrated solutions powered by ML so you can build seamless customer experiences that reduce operational costs, increase agent productivity, and improve customer satisfaction. In this session, learn how AWS Cloud-based contact center solutions can modernize your contact center and drive operational advances and customer satisfaction. 12:30pm-1:30pm | Lunch, networking, collaboration space open
1:30pm-3:00pm | Intelligent document processing (hands-on-laptop workshop)Documents are a critical part of many government and higher education organizations. Within the massive volume of documents lies strategic data and insights. In this session, learn how your organization can process and analyze documents at scale with AWS ML. Minimize manual intervention and scope for human error with ML and reduce costs by automating manual, complex, and expensive document processing approach. 
 
3:15pm-4:15pm | Building AI and ML powered applications without machine learning expertise

Developing data science and data engineering skills to create and maintain ML models can be time-consuming. In this session, get an introduction to AWS services which enable you to easily integrate AI/ML into your products and applications without having to write any code. 

10:15am-11:15am | Building a modern data strategy

Data is growing exponentially and coming in more diverse formats than ever before. This makes it challenging to extract value. A modern data strategy can help you manage, act on, and react to your data so you can make better decisions, respond faster, and uncover new opportunities. In this session you will learn about the AWS Modern Data Strategy. How to modernize your data infrastructure, how to unify data by breaking down silos, and how to leverage machine learning (ML) to reduce the burden of manual processing and analytics.

Suggested self-paced pre-learning: Data Engineering on AWS - Foundations

11:30am-12:30pm | AI/ML for data and analytics

Organizations view analytics, AI, and ML as a continuum. This continuum enables them to make data-driven decisions across all levels of their enterprise and guides them in defining their customer experience. Within each of these organizations, there are multiple use cases, data types, users, and applications that require different tools. In this session, learn about the services, tools and techniques of employing AI and ML to provide an end-to-end data analytics strategy for the public sector.

12:30pm-1:30pm | Lunch, networking, collaboration space open

 1:30pm-3:00pm | Zero-ETL on AWS (hands-on-laptop workshop)

Achieve near real-time data analytics with Zero-ETL on AWS In this workshop you will explore AWS's zero-ETL features for seamless data integration so organizations can bypass traditional ETL bottlenecks to achieve near real-time analytics. You will also gain experience in how the new data filtering feature works in Zero-ETL.

3:15pm-4:15pm | Democratizing your organization's data analytics experience

In this session, learn how AWS can democratize analytics with ease of use and better price performance, making it easier for analysts and data scientists of all skill levels to fully leverage your organization's data including empowering them with machine learning.

10:15am-11:15am | Building and governing your cloud environment 

Customers of every size and industry type are moving to the cloud to increase their security, agility, cost efficiency, scalability, and ability to deploy more easily. In this session we will cover the AWS governance strategy, and the tools and services available to customers to meet their security needs and control objectives.

Suggested self-paced pre-learning: Getting Started with AWS Security, Identity, and Compliance 

 
11:30am-12:30pm | Rapidly migrate VMware workloads to AWS: strategies and best practices
As organizations navigate changes in VMware licensing models and costs, the need for efficient workload migration has become paramount. In this session, we explore how VMware customers can transition their workloads to AWS without delay. As the longest-standing cloud provider, AWS brings extensive experience in assisting VMware customers at scale. Our purpose-built services, programs, and incentives simplify your journey to the cloud.

Suggested self-paced pre-learning: AWS Application Migrations - Getting Started

12:20pm-1:30pm | Lunch, networking, collaboration space open

1:30pm-3:00pm | Amazon Connect (hands-on-laptop workshop)

Deploying a secure, operational contact center can be challenging. Let AWS show you how to integrate Amazon Connect to efficiently streamline this process. In this builders’ session, walk step by step through deploying experiences using voice and chat. Additionally, see how to secure information in your interactive voice response (IVR) to help you remain compliant. Come prepared with your own laptop and a willingness to learn in order to participate in this session.

3:15pm-4:15pm | Chalk Talk: Serverless architecture- why is everyone moving to serverless? 
By using serverless architectures, your organization can benefit from value such as reduced operational and maintenance overhead, reduced costs, improved scalability, and an improved security footprint. *Learn how leveraging serverless architectures can help you achieve better outcomes.

Suggested pre-learning: Introduction to Serverless Development

If you have any questions, or need assistance with accessibility services, send an email to awstateandlocallearningdays-support@amazon.com.